【第129回】“HPI essentials”, George M. Piskurich, ASTD Press

HPI (Human Performance Improvement) is result-based approach. Say, it doesn’t always seek to satisfy customers’ wants and needs. This is what HPI is different from other approaches about learning and development. The point is that HPI focuses on business accomplishments in any work places. So all the L&D sections can have the role of accomplishing business result directly through changing their approach into HPI.

To do so, we have to analyze our business through having discussion with our customers. After we identify important goals for the business unit, we can determine the appropriate measurement. According to this book, there are three stages of the business analysis. 

Stage 1 is Entry. Though some customers want to jump immediately to solutions, we should make conversation back to the strategic priorities of the client, and hear all the things related to customers’ business. After Stage 1 is done, there are many concerns in front of us. At Stage 2, we have to collect the right data to focus on appropriate business goals. But you shouldn’t fix it by yourself. As Stage 3 is named Agreement, you’ll have to evaluate the results of your previous work, and you and the customer should share a common sense of priorities and direction.

Through launching action items, we collaborate many sections and customers, because it is not a training but a business itself. So we have to care motivational factors of all the customers in order for them to be more motivated and to have commitment. Understanding various types of motivation helps us to select, design, and implement the best type of motivation to achieve different goals.

Our last and biggest concern is about evaluation of our action. Of course evaluation data is needed to validate our HPI work. But, adding this point, it is also important to gain support and cooperation for implementing HPI. Because there are too many factors related to business result and the process of it is very complicated, so we can’t say HPI approach is the most important thing to accomplish great success.